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Welcome to the learning module for the Accessible Customer Service Standard!


The Accessible Customer Service Standard requires Manitoba organizations with at least one employee (including businesses) to create policies and procedures that help to achieve respectful, barrier-free customer service.

By law, Manitoba organizations are required to provide accessible customer service. Understanding the law means knowing how it applies to your organization. For further information, please visit (opens in new tab).

Accessible Customer Service Standard

Section 1:
Key Features and Module Overview
Section 2:
Manitoba's Accessibility Law
Section 3:
Requirements for Accessible Customer Service
Section 4:
Creating Accessibility for Customers
Section 5:
Continuing Your Learning


Attention: Please ensure your browser and security settings allow pop-ups and downloads. This will ensure you can save your certificates to show completion of the modules. The Manitoba Accessibility Office and are not saving any record of your completion.



Available in Other Formats

Download Text-Only Format

This learning module is available in PDF format.

Learning modules are available in additional formats upon request.

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Additional Learning Resources:

To complement this module, we have created the Accessible Customer Service Facilitator’s Guide for group learning.

In addition to providing employees training on the accessibility policies and procedures of your organization, this Guide is designed to support organizations and businesses in meeting the training requirements of the Accessibility Standard for Customer Service in a group setting.

Facilitator’s Guide (PDF)

Facilitator’s Guide (Word)