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Welcome to The Accessibility for Manitobans Act online learning portal!


The purpose of this online learning portal is to help Manitoba employers and organizations meet the minimum requirements for employee training required by the accessibility standards under The Accessibility for Manitobans Act (AMA).

Accessible Customer Service

Section 1 :
Key Features and Module Overview
Section 2 :
Manitoba's Accessibility Law
Section 3 :
Requirements for Accessible Customer Service
Section 4 :
Creating Accessibility for Customers
Section 5 :
Continuing Your Learning



Available in Other Formats

Download Text-Only Format

This learning module is available in PDF format.

Learning modules are available in additional formats upon request.

Please visit:

Additional Learning Resources:

To complement this module, we have created the Accessible Customer Service Facilitator’s Guide for group learning.

In addition to providing employees training on the accessibility policies and procedures of your organization, this Guide is designed to support organizations and businesses in meeting the training requirements of the Accessibility Standard for Customer Service in a group setting.

Facilitator’s Guide (PDF) (Word)