Now it is your chance to check what you have learned in this section. There are five questions in this Knowledge Check. In each question, select your response and then select Check My Answer for feedback.
What should you do if a person with a disability requires more time with you than others?
Please select the best answer.
Option 3, "Be patient and give them more time" is the best answer.
People with disabilities have the right to live free from discrimination and to enjoy the same quality of services as every other person.
True or False: A wheelchair and other assistive devices should only be touched with permission.
True is the best answer.
Respect a wheelchair, cane and other assistive device as you would your own personal belongings. Also, rather than thinking of people as “confined” to a wheelchair, think of them as enabled to live independently. Ask first if the wheelchair user wants help.
True or False: If your building is not accessible, you cannot provide customer service.
False is the best answer.
Even if your building is not accessible, there are still ways to offer accessible customer service. For example, you could provide online access to your goods and services, including virtual or telephone meetings.
True or False: Older customers are likely to be hard of hearing.
One should not make assumptions about a person’s abilities.
True or False: Hallways should be clear of clutter like garbage, recycling boxes or standing signage.
Clutter and even free-standing signage can create hazards for people who cannot see them or have difficulty moving around.
You must answer the question to see the Check My Answer feedback.