Requirement 2: Assistive Devices

Requirement two states that organizations and their employees must accommodate assistive devices used by their customers.

What is an assistive device?

Assistive devices, like canes or hearing aids, help people with disabilities complete everyday tasks and create access to goods and services. When a person who is blind or hard of hearing uses a cell phone to communicate, especially during an appointment, the phone becomes an assistive device.

What can you do to meet this requirement?

1. Avoid moving assistive devices out of a customer’s reach.
2. Ask for permission before touching assistive devices, if necessary.
3. Let customers know if you offer any assistive devices. For example, some organizations offer wheelchairs. Others have accessibility features at a self-serve checkout.
4. Become familiar with any assistive devices available for customers and be prepared to use or explain them, as required by Requirement 8, Accessibility Training.