Now it is your chance to check what you have learned in this section. There are two questions in this Knowledge Check. Select your response to each question and then select Check My Answer for feedback.
Organizations must have a process to receive and respond to feedback (including complaints) about accessible information and communication.
True is the best answer.
The process must be appropriate to the circumstances and suitable for people with disabilities. Organizations must document the actions taken in response to the feedback received, and make that documentation available in the appropriate format, on request.
When an organization receives a request for information in an accessible format, what is the required response?
Option B is the best answer.
Consult with the person making the request to identify a support or format that removes the barrier and provide it in a timely manner.
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