Exceptions to Providing Accessible Information and Accessible Library Resources

Organizations may not be required to provide accessible information or an accessible library resource if one or more of the following exceptions apply:

• It is not technically feasible to provide the information or library resource through a communication support or accessible format.
• The technology required to provide the information or library resource through a communication support or accessible format is not readily available.
• Providing the information or library resource through a communication support or accessible format would result in demonstrable undue hardship to the organization.
• The organization does not have direct control over the information or library resource.
• The information or library resource relates to product labels or other product information/resource.