Requesting Accessible Information

All organizations must make sure that they receive and respond to Accessible Information and Communication requests in a way that makes what is being requested easy to use and available for the person who requires it.

Some of the ways to do this include:

• inform the public and employees that they can request information through a communication support or accessible format
• include information related to emergency procedures or public safety
• consult with the person making the request to identify a support or format that removes the barrier and provide it in a timely manner – ask what is needed!
• not charge the person making a request more than what would be charged to someone who didn’t make a request

In addition to what is listed above, libraries have additional requirements because of the goods and services they offer to the public.

Additional requirements for libraries include:

• Resource procurement – a library must consider the accessibility needs of its users when procuring or purchasing library resources
• Duty to notify and inform – a library must inform its users of each library item that is accessible, and what accessible format it is provided in (example: Braille, video etc.)