Creating Accessibility for Customers: Introduction

This section focuses on the practices that organizations and their employees can take to create accessibility for their customers.

The Six Practices Covered in This Section

1. Check Your Assumptions
2. Offer Assistance
3. Listen to Your Customers
4. Focus on Barriers, Not on Disabilities
5. Remove Physical Barriers
6. Remove Communication Barriers

There is a Knowledge Check at the end of this section.