Requirement 5: Accessibility Features

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  Requirement five states that organizations and their employees must maintain accessibility features so they can be used as intended. Examples of accessibility features include ramps, wide aisles, accessible washrooms, power doors and elevators.

  What can you do to meet this requirement?

  1. Keep entryways and aisles clear of clutter.
  2. Organize your space to make room for customers using assistive devices like wheelchairs or walkers.
  3. Ensure indoor surfaces are clean and that outdoor spaces, including ramps, are clear of snow and ice for easy passage and safety.