Requirement 1: Communication

Requirement one states that organizations and their employees must communicate in a way that best meets the needs of their customers.

What can you do to meet this requirement?

We all have different communication needs. The key to meeting this requirement is understanding what your customers’ needs are and doing your best to meet them.

  1. Treat all customers with respect. A friendly smile is a great start.
  2. Give customers the opportunity to tell you what they need, including how they wish to communicate.
  3. Speak directly to the person and maintain eye contact, rather than speaking to a companion, aide or an interpreter.
  4. Print documents in clear, easy-to-read fonts, with lots of colour contrast, including menus, forms and signs.

A hardware store worker and a customer looking together at a store product