Meeting the Eight Requirements

The Standard is comprised of eight requirements:

• Requirement 1: Communicate in a way that best meets your customers’ needs.
• Requirement 2: Accommodate assistive devices.
• Requirement 3: Welcome support persons.
• Requirement 4: Allow service animals in public spaces.
• Requirement 5: Maintain accessibility features.
• Requirement 6: Inform the public when accessibility features are unavailable.
• Requirement 7: Welcome feedback on accessibility.
• Requirement 8: Complete accessibility training.

This section covers each of the eight requirements and actions that organizations and their employees must take to meet them.