Module Overview

Introduction

This free learning resource provides Manitoba organizations with an opportunity to meet the minimum requirements of the Accessibility Standard for Customer Service.

The module information should be complemented by a review or discussion of your organization’s policies, practices and measures related to accessible customer service.

The module is designed for individual use. However, group discussion is the best way to determine how accessibility laws affect your organization.

Please view the Facilitator’s Guide (PDF) (Word) for assistance.

Module Overview

The module has been organized into five sections, including the one you are currently in.

• Section 1: Key Features and Module Overview
• Section 2: Manitoba’s Accessibility Law
• Section 3: Requirements for Accessible Customer Service
• Section 4: Creating Accessibility for Customers
• Section 5: Continuing Your Learning

By actively participating in this module, you will:

• Learn how Manitoba’s accessibility law and The Manitoba Human Rights Code help to remove barriers to access.
• Become familiar with the requirements to guide accessible customer service.
• Learn how to remove various types of barriers, and other tips to create accessibility.

Certificate of Completion

To obtain a certificate of completion for this module, you must complete all five sections and Knowledge Checks. The certificate is a PDF that you can download and print.