Welcome to the Accessible Customer Service learning module. Before you continue, please review the following information about the key module features.
This module is organized into five sections and includes a glossary of terms. You can navigate through this module by using the Previous and Next links at the bottom of each page, or the main menu on the left side of the page.
The main menu is organized into module sections. When you select a section title, the menu will expand to show all content in that section. Selecting a different title will open new content. You can use the main menu to move freely between module sections.
To help you track your progress, a green checkmark will appear in the menu beside each page that you have visited.
If you have any technical or access issues, please visit the contact page on our website.
Sections two, three, and four of this module end with a Knowledge Check to help you check your understanding of the material.
When you complete all four Knowledge Checks, you will receive a certificate of completion.
This module includes a glossary of terms. To open the glossary, go to the upper right corner of this page and select the Glossary link. The glossary will open on the right side of the page. You can scroll or tab through the terms.
Each page offers you the option to listen to the contents of the page. To play the audio, navigate to the upper right corner of the page and click the Listen button. You can use the forward and backward buttons to control the audio for the page. Remember to turn your speakers on first.
This module includes a series of videos called "Manitoba Voices". The brief videos “give voice” to topics to demonstrate the importance of accessibility. These videos are captioned. Transcripts are also provided for each video.
The Manitoba Accessibility Office offers a variety of resources that can assist with compliance of The AMA and accessibility awareness.