Module Topic Menu

• Key Features and Module Overview

  Key Features Module Overview
• Manitoba's Accessibility Law

  Manitoba's Accessibility Law: Introduction The Need for Legislation The Accessibility for
  Manitobans Act Focus on Barriers Manitoba Voices: Catherine Smorang The Manitoba Human Rights Code and The AMA The Business Case
  for Accessibility Knowledge Check
• Requirements for Accessible
  Customer Service

  Requirements for Accessible Customer Service: Introduction The Accessibility Standard for Customer Service Meeting the Eight Requirements Requirement 1:
  Communication Requirement 2:
  Assistive Devices Requirement 3:
  Support Persons Requirement 4:
  Service Animals Requirement 5:
  Accessibility Features Manitoba Voices:
  Frances Sinclair-Kapsick Requirement 6: Inform the Public About Accessibility Features Requirement 7:
  Welcome Feedback Requirement 8:
  Accessibility Training Additional Requirements Knowledge Check
• Creating Accessibility for Customers

  Creating Accessibility for Customers: Introduction Check Your Assumptions Offer Assistance Listen to Your Customers Focus on Barriers, Not Disabilities Remove Physical Barriers Manitoba Voices:
  John Wyndels Remove Communication Barriers Manitoba Voices:
  Joanna Hawkins Knowledge Check
• Continuing Your Learning

  Continuing Your Learning: Introduction Problem-Solving
  Scenarios Additional Resources Final Knowledge Check Contact Us